It is necessary to set up our SIM APN in your device in order for your device to use Data/GPRS from our SIM card. Most smartwatches come pre-programmed with our APN, but if it doesn't then we recommend you consult your device's manuals or contact the device seller/manufacturer on how to configure your device APN.
If you are having problems with your device data/GPRS, check to see if your device is registered correctly on the app.
-For example, In the US you might register your device to use the North America setting.
-You might also need to manually set up your device with our APN info. If so, follow the directions below:

Send APN codes via your personal cellphone SMS app to the SpeedTalk phone number associated with your GPS tracker plan:
SpeedTalk Mobile SIM cards have 2 different APNs: "wholesale" or "mobilenet" but each SIM card only supports 1 APN. The APN is usually printed on the SIM card.
1. If the APN is wholesale, send the text to the SpeedTalk GPS tracker number in this format:
pw,123456,apn,wholesale,,,310260#
2. If the APN is mobilenet, send the text to the SpeedTalk GPS tracker number in this format:
pw,123456,apn,mobilenet,,,310260#
Another way to get the APN info related to your SIM card is by going to our Data/APN Settings page at the bottom of the page. Log in to your SpeedTalk Mobile account where you will be able to see our APN info once you're logged in. Please input the APN setting then reboot your device. You may need to consult your device's manual/documentation for instructions on how to configure your device APN.
*We strongly recommend you check with your device manual or manufacturer on how to setup APN/data settings into your device as APN setup via text may vary depending on the device manufacturer.

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